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RUILS Family Matters consultations for HOUNSLOW families

Run by RUILS
Could you and your family do with some extra support? Why not book an appointment with RUILS at Skylarks? The staff at RUILS have much knowledge, experience and information at their fingertips and can usually answer all your questions or signpost you to the most appropriate services. They can help with:  
Respite care, social activities, behaviour, sleep, benefits, social services and more

Alka Tripathi from Family Matters will be offering 45 minute 1:1 appointments for parent/carers who live in the borough of Hounslow at the Skylarks play sessions on certain Friday mornings at The Crossway Centre, 306 Richmond Road, Twickenham TN1 2PD.

April 21st
May 5th & 19th
June 9th, 23rd & 30th
July 7th (the 11.25am appointment is not available on this date)

at 09.45, 10.35 and 11.25 am

You will need to complete a Family Matters Parent Referral Form in advance of your appointment

If these appointments are fully booked, you can put yourself on the waiting list for the date you want.

On certain dates, you are also welcome to attend the Hounslow Family Support Group which will be taking place at our centre at the same time. You can read more about this and book it here. The group will be meeting on Friday 10th March.

Due to Coronavirus, we are still operating safely. Everyone will have their temperature checked on arrival and be asked to sanitise their hands.

While the parents are sharing ideas and supporting each other in the meeting, one of our volunteers can look after the children in our playroom but this must be booked in advance.

RUILS is a dynamic local user-led charity which employs family support workers to run a project called Family Matters which is a service for families of children aged from one to 25 with a disability or additional needs.
The aim of this project is to work holistically with families to help them find the tools to enable and strengthen their ability to cope with the considerable difficulties they face which could be challenging behaviour, insomnia, isolation, grief, getting respite, being a lone parent, dealing with the system if English is your second language or simply the endless paperwork.
Family support workers will work on a 1:1 basis working alongside the family to help them to focus on the areas that can be improved. This can be by connecting to better services, by being with them for difficult meetings, helping to write letters, challenge assessments, give advice about benefits, finding out about riding for the disabled or which swimming teachers are best for children with ASD, to introduce them to support groups and to other parents who may be going through similar difficulties or by simply listening over a cup of coffee.
RUILS offers 1:1 sessions at Skylarks so if you need some advice, support or signposting for you or your child, please book a space.

Creche facilities are available at Skylarks. Please book this separately by emailing

What do I need to do before I come?

Please read our Member Guidelines
Please book online.
Please read and follow instructions from Skylarks re Coronavirus procedures 

What will happen when I arrive at the Crossway Centre?

There will be hand sanitising points throughout the building. Everyone must sanitise their hands on arrival and before leaving.

All adults and children will have their temperature taken using a digital contactless thermometer.

You will be asked to wear a mask and/or visor, unless you are exempt. Children do not have to wear a mask but may do so.

Buggies and prams can be left under the stairs where they will not obstruct exits or access to the lift.

Events coming up

  • In 3 weeks

  • Friday 23rd Jun 2023 9:45 am - 10:30 am
  • Friday 23rd Jun 2023 10:35 am - 11:20 am
  • Friday 23rd Jun 2023 11:25 am - 12:10 pm
  • In 4 weeks

  • Friday 30th Jun 2023 9:45 am - 10:30 am
  • Friday 30th Jun 2023 10:35 am - 11:20 am
  • Friday 30th Jun 2023 11:25 am - 12:10 pm
  • In 1 month, 5 days

  • Friday 7th Jul 2023 9:45 am - 10:30 am
  • Friday 7th Jul 2023 10:35 am - 11:15 am