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Phone helpline

Do you have a quick question?

Skylarks SEND Advice service runs a helpline you can call on Monday & Thursday afternoons between 1-2.30pm.

No need to book - just phone 07494 849013.

Appointments are limited to 30 minutes. We may require you to make a separate appointment if your query is particularly complex.

If we are speaking to someone else when you call please leave a voicemail so that we can call you back.

Or alternatively, you can access the service as follows:

Bookable appointments:

  • You can book a video/phone call appointment in advance here. These take place Monday-Friday between the hours of 10-4pm subject to availability.

  • If you prefer to see us in-person you can book a 45 minute face to face appointment which takes place at The Crossway Centre, Twickenham, TW1 2PD during term time on alternate Tuesday afternoons (2.30-5.30pm). Details are  here

Drop- in sessions - no need to book in advance:

  • Drop-in 30 minute 1:1 in-person advice sessions take place at The Crossway Centre, Twickenham, TW1 2PD during term time on alternate Friday mornings (10am-12pm - please arrive by 11.30am as otherwise we may not be able to see you). Dates and details are here.

Email/phone:


  • You are welcome to call us on 07494 849013 during office hours Monday-Friday. However, as there are only two of us running the service we are often unable to take calls and answer queries outside of the above options due to our workload. But we will call you back when we can to make an appointment if necessary. 


Thank you


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